Please read the Terms and Conditions before using the website as they are legally binding. The language of the contract is English.

The content of the website remains the property of Unmatchd GmbH, which solely owns the connected intellectual property rights.

Any total or partial reproduction or use of the content is not approved and may be considered as an infringement of the sellers intellectual property rights.

MAIN CHARACTERISTICS OF THE GOODS AND SERVICES:

The products affiliated by these terms and conditions are those presented on the sellers website (www.unmatchdswim.com).

The availability of the offered goods are subjects to their stock.

The products are specified and depicted as accurately using descriptive texts and photographs.

IDENTITY OF THE TRADER:

Unmatchd GmbH, referred to as the seller.

GEOGRAPHICAL ADRESS:

Würthgasse 10, 1190 Wien, Austria hello@unmatchdswim.com

DO NOT SEND RETURNS TO THIS ADRESS

TOTAL PRICE OF THE GOODS OR SERVICES INCLUSIVE OF TAXES:

The seller reserves the right to modify its prices at any time but commits to apply the prices shown at the moment of purchase. The prices displayed during your purchase are the prices which will be invoiced to you.

Prices are displayed in the local currency. Additional costs, such as shipping costs are not included in the price of the goods. The shipping costs will be clearly communicated to the customer during the ordering process and shown separately at check-out. Any additional costs will be clearly displayed prior to the confirmation of order.

For EU-Orders, the prices take into account the VAT applicable at the time of the purchase. Any change in tax rates will be reflected in the prices. For export deliveries to non-EU countries, no sales tax will be charged. The Customer is responsible for managing and covering all import-related expenses, including customs duties and VAT.

For export deliveries to the UK, UK VAT will be charged on orders under £135 GBP. For orders over £135 GBP no VAT is charged. The Customer is responsible for managing and covering all import-related expenses, including customs duties and VAT.

The total price must be paid when placing an order.

PAYMENT & VOUCHERS

The buyer agrees to a payment obligation once placing an order and guarantees that they have the necessary authorisations to use the chosen payment method.

The buyer may use the payment methods offered on the sellers website.

The seller reserves the right to refuse any payments if there is any evidence or assumption of fraudulent use.

The seller reserves the right to refuse any orders if payment has been refused, not gone through or if there is an ongoing dispute of any type concerning a previous order.

A buyer’s payment is considered as final once the seller has received the total amount due for the order and confirmation of payment is available.

In the event of fraudulent use of payment accounts, please contact us immediately at: hello@unmatchdswim.com

For payment of the purchase price, the buyer can also use vouchers of the seller. Vouchers which can be purchased via the seller’s online shop (hereinafter referred to as "gift vouchers” or “gift cards”) can only be redeemed in the seller’s online shop.

If the value of the gift voucher is not enough for the order, the client may choose one of the remaining payment methods offered by the Seller to pay the difference. If the value of the gift voucher is higher than the final order price, the remaining assets will be credited to the buyers voucher account.

Gift vouchers can only be redeemed prior to the conclusion of the order procedure. Subsequent offsetting is not possible. Only one gift voucher can be redeemed per order.

Gift vouchers can only be used for the purchase of goods and not for the purchase of other gift vouchers. The gift voucher credit will not be redeemed in cash and is not subject to any interest.

The gift voucher is transferable. This does not apply, if the seller has knowledge of the non-entitlement, legal incapacity or of the missing right of representation regarding the respective owner.

The gift voucher is valid for one year from the date of issue. After this initial year and within the following three years, the client has the option to exchange the expired voucher for a new one valid for one year or to receive a refund of the voucher amount. This arrangement allows for a total period of 5 years (1+3+1) during which the voucher can be utilised. 

DELIVERY

The delivery of the goods only takes places after the payment is marked final. The products are considered delivered once it in the buyer’s full possession.

Products ordered are delivered using DPD or Fedex.

Products will be delivered to the delivery address indication when placing an order.

If a package is returned to the seller because the indicated delivery address is false or incomplete the order will be reshipped but at the buyer’s expense.

If the buyer is absent during delivery, the buyer is liable for collecting the package at the designated pick-up location chosen by the delivery service and in the time indicated.

If during delivery or pick-up the package is visibly damaged or open, and if as a result the delivery is incomplete or the products have been damaged, the buyer must refuse the parcel and record the details with the delivery service, along with a signature of both parties. Then, please contact us at hello@unmatchdswim.com.

Order processing (receiving, assembling and shipping) is expected to take no more than 48

hours from the moment the order was placed, except during unforeseeable events beyond the control of the contracting parties or if the online store is closed.

Delivery is expected to take no more than 7 working days from the day the order was shipped, except during unforeseeable events beyond the control of the contracting parties or if the online store is closed.

If the delivery is delayed, the buyer is required to give the seller additional time to comply. If by then the order still hasn’t been delivered, the buyer may cancel the contract and receive a full reimbursement of the amount paid within 14 days after the cancelation.

COMPLAINT HANDLING POLICY:

Consumers have the opportunity to submit complaints to the EU’s online dispute resolution platform: http://ec.europa.eu/odr. We are not obliged and unwilling to participate in a dispute resolution procedure before a consumer arbitration board.

You may also contact us directly at hello@unmatchdswim.com.

Right of withdrawal as stated by model instructions on withdrawal of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on Consumer Rights [as Amended by Directive (EU) 2019/2161 of the European Parliament and of the Council of 27 November 2019 as Regards the Better Enforcement and Modernisation of Union Consumer Protection Rules].” EU Digital Law, 2020, https://doi.org/10.5040/9781509923588.0009.

You have the right to withdraw from this contract within 14 days without giving any reason. The goods must however be returned in perfect condition. Damaged or incomplete products are not accepted for return.

However you may use another packaging for shipping back your returns in order to minimise your costs, as long as the product doesn’t suffer from it.

Returned items include their unopened tag and seal, hygiene sticker and label. The returned items must be unwashed, unworn and unaltered in any way.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement at: hello@unmatchdswim.com

You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

The buyer shall send back the goods not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

The consumer will have to bear the direct cost of returning the goods in case of withdrawal.

Please make sure to use a shipping type that provides a tracking number in order to prevent any disputes on lost returns.

We can only accept returns after you have notified us and if they are sent back to our fulfilment center in the Czech Republic. The return address will be communicated to you once your return has been registered by us.

EXISTENCE AND CONDITIONS OF AFTER-SALE CUSTOMER ASSISTANCE, AFTER-SALES SERVICES AND COMMERCIAL GUARANTEES

The seller is legally obliged to give consumers a two-year guarantee and replace or repair the product if the product turns out to be faulty or not as advertised.

The buyer has the right to ask for the repair or replacement of the product. Only if the repair or replacement of the product is not possible is the seller obliged to given a partial or full refund.

APPLICABLE LAW

Austrian law shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods.

The place of jurisdiction is Vienna.